Privacy Policy

Who we are

Oxbow Mastering Ltd (company number SC860912, registered in Scotland) provides audio mastering services. We are the controller of the personal information described in this policy, which means we decide how and why it is used. You can contact us about anything in this policy at info@oxbowmastering.com.

What we collect

• Enquiries and correspondence: your name, email address and anything you tell us in emails about your release, such as titles, track listings, formats and deadlines.
• Project files: the audio, artwork and notes you send us so that we can master your music.
• Invoices and payments: your name or business name, billing details and what you were charged for. If you pay by card through Stripe, Stripe collects your card details. We do not see or store them.

We do not ask for more than we need, and we do not knowingly collect information about children.

How we use it, and why

• To provide our service: replying to your enquiry, mastering your music, delivering and revising the files, and invoicing you. The legal basis is performing a contract with you, or taking steps you ask for before one is made.
• To keep financial records: we must keep accounting records for tax and company law purposes. The legal basis is a legal obligation.
• To run and protect the business: keeping reasonable records of our work, resolving disagreements, and listing the releases we have mastered in our credits and on our Clients page. The legal basis is our legitimate interests, which we balance against your rights. If you would rather your release is not listed, tell us and we will remove it.

We do not sell your information, and we do not use it for automated decision-making or marketing mailings.

Who we share it with

We share information only with the services we need to run the business:

• our web host, which stores this website and may handle email sent to our address;
• Stripe and our bank, to take and record payments;
• Dropbox, where your audio files are stored, and Mastrly, the service on our website that we use to share mastered files with you for listening, approval and download;
• our accountant and professional advisers, and public authorities where the law requires it.

Some of these providers may process information outside the UK. Where they do, we rely on the safeguards UK law accepts for that, such as the UK’s approved transfer terms or an adequacy decision.

How long we keep it

• Project files and correspondence: kept after the project is finished so that we can give you access to them again if you need them later, for example for a new format, a revision or a question about the release. Tell us if you would like them deleted and we will do so.
• Invoices and accounting records: for six years, as tax and company law require.
• Enquiries that do not lead to work: for up to 12 months.

This website

This website does not use cookies for tracking, advertising or analytics, and does not collect personal information from you just by visiting. Fonts are hosted on our own site, so your browser does not contact third parties to load them. Our web host keeps ordinary technical server logs, such as IP addresses and the pages requested, for security and to keep the site running.

We use an app called Mastrly, which is installed on our website, to let you listen to and download your mastered files. You do not need to create an account. The audio files themselves are stored on Dropbox and play from there, so Dropbox receives technical information such as your IP address when you listen or download. The Mastrly app does not add analytics or tracking.

Clicking a cover on our Clients page takes you to Spotify, and clicking a link to another site takes you to that site. Those sites have their own privacy policies and we are not responsible for them.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is inaccurate or incomplete;
• ask us to delete your information, in some circumstances;
• ask us to restrict how we use it, or object to our use of it where we rely on legitimate interests;
• ask for the information you gave us in a portable format, where we use it under a contract.

To use any of these rights, email info@oxbowmastering.com. We will reply within one month. We may need to check who you are first.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.