Terms & Conditions

Who we are

These terms apply to audio mastering services provided by Oxbow Mastering Ltd (company number SC860912, registered in Scotland), referred to as “we” and “us”. “You” means the person or business that books and pays for the work. By sending us material for mastering, you agree to these terms. You can contact us at info@oxbowmastering.com.

The service

We master the audio you send us and deliver the mastered files in the formats you need. What is included in the price is set out on our FAQ page. We will tell you the price for your project before work starts, and any extra work is agreed with you before it is carried out.

We use our professional skill and care, and we will work to a deadline you tell us about when you book wherever we reasonably can. We will tell you straight away if we cannot meet it. Mastering is a creative service, so we cannot promise that a master will suit your taste or achieve any particular commercial result, but we will keep working until you are happy with it, subject to the revisions section below.

What you send us

You are responsible for sending us files that are suitable for mastering, as described in our FAQ, and for the information we ask for, such as track order and release details. You confirm that you have the right to send us the material and to have it mastered. We are not responsible for any problem that is already in the files you send us.

Revisions

There is no limit on the number of revisions to the masters. Major changes to the mix itself, such as a new mix or remixed stems, are treated as extra work and charged for. If you are not sure whether a change counts, ask us before you send it.

Approval

We make the mastered files available for you to listen to and approve. Please check them carefully, including transitions between tracks, before you approve. Once you have approved and released the files, we cannot be responsible for errors that you could have found when listening.

Payment

Payment is due when the project is complete. We release the final mastered files to you once payment has been received in full. Our invoice sets out the amount and how to pay, by bank transfer or through Stripe.

Ownership

The music you send us remains yours, or belongs to whoever owned it before you sent it to us. Once you have paid for a project, you own the mastered files and the rights in them as between you and us, and we claim no ownership of your recordings or compositions. Until payment is made, we keep the mastered files and they are not released.

Credits and promotion

Once a release has been published or released by you, we may list it in our credits, on our website, and in our own promotion of our work, including showing the cover artwork and naming the artist, title and label. We will not do this before the release is public. If you would prefer not to be listed or used for promotion, tell us at any time and we will remove it.

Confidentiality and storage

We treat your unreleased music as confidential and do not share or play it to anyone else. We normally keep project files after a project ends so that you can ask for access to them again later, as described in our privacy policy. We do not guarantee that files will always be available, so you should keep your own copies of everything you send us and of the final masters.

Our responsibility to you

Nothing in these terms limits or excludes anything the law does not allow us to limit or exclude, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for any indirect or consequential loss, such as lost sales or lost opportunities, and our total liability to you for a project will not be more than the amount you paid us for it.

Your legal rights

If you are using our service as a consumer, these terms do not affect the rights you have under consumer law.

Changes to these terms

We may update these terms from time to time. The terms in force when you book a project are the ones that apply to it.

Governing law

These terms are governed by Scots law, and the Scottish courts have jurisdiction over any dispute, unless you are a consumer who is entitled by law to bring a claim in a different court.